What Changing the Paper Size at the U.S. State Department Says About its Ability to Change

From a 2001 Government Executive magazine article on “The Powell Leadership Doctrine”:

Communication failures have led to absurdities at the State Department. For example, correspondence between headquarters and overseas embassies, known as Diplomatic Notes, for years had to be accompanied by a legal-size (8 1/2-inch by 14-inch) cover sheet. That wasn’t really a big deal when the notes were drafted on typewriters. But Ted Strickler, head of State’s Office of Foreign Missions, found that since the introduction of the desktop computer, his employees were spending a lot of extra time formatting the notes and fiddling with the paper in the printer. He checked to see whether he could use standard 8 1/2-inch by 11-inch paper for the Diplomatic Notes, instead. He was told to submit a formal action memorandum suggesting the change. Strickler submitted the suggestion to his superiors in January 1999. A year went by. He found out his action memorandum had been lost, so he resubmitted it. In early 2001-two years after he recommended the change in the first place-the department approved the use of standard paper. “If anything so innocuous as changing the size of the paper for Diplomatic Notes was so exceedingly difficult, how difficult would it be to make more important changes?” Strickler says.