The Government Hates Answering the Phone

From a Washington Post obituary of Kenneth Brody, who led the U.S. Export-Import Bank under President Bill Clinton:

Mr. Brody was credited with bringing private-sector efficiency and customer service to his slice of government bureaucracy. Early his tenure, he told the New York Times, he “went nuts” when an assistant, responding to complaints that the agency was difficult to contact by telephone, remarked that “those who need us know how to get us.”